Support Centre – Advanced PHP Ticket System is a powerful PHP script that allows users to create tickets and get support from your staff. It comes with a built in knowledge base, so you can create detailed articles to give extra support.
Version 2.2 – (Released: 13/04/2017)
Updated to CodeIgniter 3.1.4
Implemented new Admin theme layouts: basic, light blue, Titan, Dark Fire.
Updated Language Switcher to accomodate new RTL support.
Fixed issue with words being broken in summaries for knowledge base articles.
Added support for Greek and French characters
Fixed issue with guest clients viewing attached files
Added option to Ticket Settings to allow you to specify the strings for obtaining Ticket ID information in Crons.
Fixed an issue with canned responses and images
Improved pagination results for tickets when searching
Added option to turn on Captcha for Ticket Creation
Implemented Ticket Reminder option
Email Templates have been recoded- can now add language specific templates for various areas of the system.
Revamped User Roles system in Admin Panel to make it easier to create new User Roles
Updated Cron to better extract Outlook replies for Ticket Posting.
Custom Fields now accept values of 0.
Implemented new Custom Field Type for Tickets: Envato License Code. Allows you to check product codes of items that you have sold and look at how much support time is left.
Option to mark all notifications as read added
Option to automatically assign staff user to ticket when replying to it.
Option to make Ticket Custom Fields hidden on the client side added
Implemented new Merge Tickets option
Added Edit User link to Ticket View
When selecting “Close Ticket” option, the Ticket Notes modal will now open automatically, allowing you to enter admin-viewable notes about the ticket.
Added debugging tools to Admin Panel: Email Debugging and Notification Syncer
Fixed an issue with guests viewing attachments
Added option to Global Settings allowing you to set the amount of time to cache the dashboard data
Fixed an isset issue with editing tickets
Category description now shows once selected in the Client Ticket Form.